Service 01 · Standalone review or retainer

Find out if your IT vendor is earning its invoice.

An independent scorecard on the vendor you already pay — before the next renewal, not after another quiet failure.

The risk of skipping this

Most firms have no independent way to know.

You already pay an MSP or IT vendor every month — but almost no one outside that vendor is checking whether the invoice matches the value delivered. Vendors write their own report cards. Outages get explained away. Meanwhile you're paying for redundant tools, slow tickets, or security gaps no one is measuring.

What's included

What's included

  • Independent performance audit — response times, uptime, ticket resolution, and security posture, measured against what you're actually paying.
  • Scorecards and SLAs with teeth — clear, contract-ready standards your vendor answers to, replacing vague promises.
  • A build/replace/renegotiate recommendation, with the reasoning documented.
  • I don't replace your vendor — I make sure they earn the relationship, or help you find one that will.
The return

What this earns you.

  • Renewals negotiated from evidence, not habit — most clients find real savings or real gaps in the first review.
  • Security and compliance risk your current vendor isn't required to disclose, surfaced before it becomes an incident.
  • A standard your team can point to, so vendor performance stops being a debate and starts being measured.
Who this is for

Make sure it's the right fit.

Good fit

  • You have an MSP or IT vendor and no independent way to grade them
  • A renewal or contract decision is coming up
  • You suspect you're paying for more than you're getting, but can't prove it

Not a fit yet

  • You have no outside vendor at all (internal IT only)
  • You just signed a multi-year contract with no near-term decision point
  • There's no appetite to act on what the review finds
standalone or folded into counsel
Scoped to your stack
Duration2–4 weeks
FormatRemote review
Next stepOngoing oversight
Best forRenewal decisions
Request Executive Counsel Back to all services
Human-first by design

AI is the tool. People are the point.

I use AI to make good people faster, sharper, and harder to beat — never to replace them. Better, faster, stronger: the goal is a business that grows and hires more humans, not fewer.

BetterFasterStronger
The stakes

Let's talk about what a wrong decision is costing you.