Small business owners know that their number one priority is keeping customers happy. Happy customers mean more business and more income, after all.
But what's the secret to maintaining happy customers who keep wanting to come back to your business? There are tons of different ways you can impress your customers to gain more of them and keep them happy.
Keep reading for our 10 tips on how to impress your future and current clients.
1. Make Sure to Always Answer
Whether it's through email, social media, or a phone call, make sure to always respond to any questions, comments, or concerns from your customers. You should aim to reply to them within an hour or at least on the same day. Responding to your customers is the best way to keep them happy.
Make sure to handle any concerns they may have with professionalism. When responding to your clients' concerns, you need to show empathy and let them know that you're working on their problem. Responding to customers and resolving any issues is a good way to wow your clients.
2. Go Above and Beyond
If a customer does come to you with a specific concern, then make sure to go above and beyond to resolve the problem. Your customers will appreciate that you're solving their problem, but try to do something better than they expect.
Sometimes, you may want to provide them with something free or a significant discount. This shows that you care about your clients and the business that they give you. They'll notice that you took the time to resolve their problems.
WRITTEN BY: myfrugalbusiness.com/